Youngwill-240ml Water Based Lubricant

Online orders are usually shipped within 2 business days of receiving the order. Be aware that deliver time can vary depending on region. You can always check the status of your order by logging in to hebeiyoungwill.com.
Please find estimated delivery durations under shipping policy.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.Please note that currently only customers in the United States and European countries and regions can return products, and customers need to bear the shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hebeiyoungwill@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hebeiyoungwill@gmail.com.

To cancel an order, please contact us as soon as possible via email: hebeiyoungwill@gmail.com or contact us online at our website. In most cases, your order will be processed within two business days, ensuring you receive your order quickly. Therefore, once an order has been processed and/or shipped, it cannot be canceled. Please order carefully.

We want to make sure you receive great customer service. If you have any questions or problems, please send an email to hebeiyoungwill@gmail.com or contact us online at our website, our staff will help you as soon as possible.

We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. This includes any e-mail addresses or mailing addresses that you provide. When you place an order, your mailing address is for shipping use only.

It is very important for you to provide the correct information for a couple of reasons. First and foremost let us reassure you that we do not share this information with anyone unless it is directly related to your order (such as providing info to the carrier). A correct e-mail address is necessary for you to receive any updates and/or tracking information regarding your order. We do not share your e-mail address with any third parties that will send you unwanted or spam mail. Your e-mail address used to contact you online is used solely for use between you (buyer) and hebeiyoungwill to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. We generally choose to e-mail our customers realizing that you may not want to discuss your order over the phone, however, if we do need to call you it is only out of necessity. Rest assured that the conversation will be as discreet as possible with no direct reference made to the items in your order.

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